We make every effort to
ensure that the water feature you purchase
from us is perfect in every way. However,
if you are not completely satisfied with
your purchase you may return it within
30 days for a full refund less the cost
of shipping. You may return the product
(using prepaid shipping) in the same
condition and in the same carton in which
you received it.
Customized or built-to-order indoor
water features cannot be returned.
We recommend visiting our product showroom
in downtown Toronto to see our product
lines before placing a custom order.
If you wish to return a product within the 30 day allowance period, please call us for a Return Authorization (RA) Number. At that time we will provide you with a ‘ship-to’ address. Returns must be shipped ‘prepaid’ in the original carton(s) and the RA number must be clearly marked on the outside of the carton(s). Our receivers will not accept ‘collect’ shipments or shipments that do not have an RA number.
We recommend that you insure the return shipment at a value equal to the purchase price. Tropics North Studios cannot accept responsibility for damage incurred on return shipments.
For information on returning damaged
items please refer to our section on Damaged
If you have any other questions regarding
product return, please contact