Indoor waterfountain and ready to install waterfalls for home, office, or condominiu. Indoor Water Fountains Waterfalls for home and business. Interior water features products offering water walls, waterfalls, Ready to install water features and Interior rain curtains. Home | Customer Service | Contact Us
Questions? Call Toll Free 1-888-255-5570
All TropicsNorth Studios water features are designed with the best quality in mind for your home or office. Choose from our line-up of wall-mounted or free-standing products, or customize your own to suit your mood and style. We ship all products with a reliable, well-established company Do you have questions about indoor or outdoor water features? View our brochures and find answers to your questions. We make installing an indoor water feature easy. Maintenance tips and other how-to questions are also answered. What are negative ions? How are they good for my health? What other benefits do indoor water features provide? Indoor waterfalls provide many health benefits and lower heating bills by boosting ambient humidity. Read more. TropicsNorth Studios is a division of TropicsNorth, a premier water feature design company. Since 1991, TropicsNorth has brought style and elegance to homes and offices across North America with a line of innovative water features.  
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Do you have questions about indoor or outdoor water features? View our waterfall brochures and find answers to your questions about indoor waterfall and water fountains. We make installing an indoor water feature easy. Maintenance tips and other tlc waterfalls questions are also answered.
Do you perform installations?
How do I return a product?
Can I return a used waterfall?
My unit arrived damaged – what do I do?
Can products be shipped internationally?

Do you perform installations?

We unfortunately do not offer installation services on standard product lines. We offer complete installation and design services in our commercial and crporate division for large custom pieces.

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How do I return a product?

If you wish to return a product within the 30 day allowance period, please call us for a Return Authorization (RA) Number. At that time we will provide you with a ‘ship-to’ address. Returns must be shipped ‘prepaid’ in the original carton(s) and the RA number must be clearly marked on the outside of the carton(s). Our receivers will not accept ‘collect’ shipments or shipments that do not have an RA number.

We recommend that you insure the return shipment at a value equal to the purchase price. Tropics North Studios cannot accept responsibility for damage incurred on return shipments.

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Can I return a used waterfall?

Returns are accepted for unused products only, except in cases of defective merchandise. Please inspect your purchase upon arrival to ensure that it has not been damaged during shipment. All of our products are tested before shipping to ensure proper functionality. If you must make a return, please follow our return procedure. Additionally, as specified in the Return Policy, you must call in for an RMA (Return Merchandise Authorization) number or your return may be refused and sent back to you.

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What happens if I receive a damaged product?

It is very important that someone authorized to accept delivery of your waterfall is home at the time of delivery in order to inspect the shipping carton. If the carton shows any damage, this must be marked on the waybill before accepting delivery. After opening the carton, if any damage has occurred, please contact us within 2 days of receipt so that a claim can be made on the carrier. Failure to do this may result in the carrier refusing to accept responsibility for the damage.

When you contact us we will provide you with a return shipping address and a Return Authorization (RA) number. This number must be clearly marked on the carton used for returning the damaged product.

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Can products be shipped internationally?

Yes, Tropics North Studios will ship internationally. Because of the wide variety of dimensions and shipping weights of our waterfalls, international customers will need to call in with the name and product code of the item you wish to purchase and a full shipping address to receive a custom shipping quote. You may reach us on weekdays from 8 am to 5 pm EST at 1-888-255-5570 or email us at info@tropicsnorthstudios.com.

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More about Indoor Waterfalls:

Indoor waterfall benefits
Installation and maintenance
Indoor waterfall as humidifiers
Waterfalls and negative ions
Waterfalls and feng shui

About our company
Shop with confidence
How to order
Contact us for more information

 

 

Questions or Comments? Call Toll Free: 1-888-255-5570
Indoor Water Fountains Waterfalls for home and business. Interior water features products offering water walls, waterfalls, Ready to install water features and Interior rain curtains.
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