set up, fountains simply need to be wiped clean
periodically, and the water level maintained to
prevent damage to the pump.
Here are some tips for keeping your fountain
running properly and looking beautiful for years
of our copper-based waterfalls are available with
a protective clear coating. This ‘powder’ coating
is a heat-seared enamel finish that is applied
to the surface of the copper to prevent it from
turning green with the onset of oxidization.
To maintain the beauty of clear-coated
Clear-coated copper must be polished every few
months with wax in order to maintain a beautiful
finish. You may perform daily maintenance using
furniture polish. When cleaning, apply the product
directly to a soft cloth to avoid contaminating
Special copper cleaners should not be used, as
they will damage the finish and remove the beautiful
patina. Use only the recommended products to ensure
a pristine, properly-functioning water feature.
Drain your copper water feature before cleaning.
Some municipal areas have hard tap water, which
may leave white mineral deposits on the waterfall.
To remove these, use a specialty cleaner such as
CLR. Take care to rinse away all cleaning residue
before refilling your clear-coated copper waterfall.
Even with maintenance, all copper water features
will oxidize over time. Powder-coated fountains
will develop a rosy hue in some areas, which will
not affect functionality. Proper maintenance will
both delay and minimize the effects of oxidization.
Natural Copper-Finish Fountains
Natural copper-finish water features should not
be cleaned with either CLR or wax, as it will
remove the hand-applied patina. These water features
should be wiped daily with a soft cloth and optional
It is important to
use the proper cleaning solution to keep your acrylic
fountain-based waterfall looking beautiful.
These are available in many hardware or plastic
Like other materials, acrylic may show signs
of scratching. Unlike other materials, however,
these scratches can be repaired. Acrylic polish
will fill in smaller scratches, while restoration
kits can fill in deeper marks.
Acrylic should not be cleaned with ammonia-based
window cleaners, scouring cloths or cleaners,
benzene or lacquer thinner, or strong solvents
such as alcohol and acetone. Do not place acrylic
water features near extreme heat or open flame,
as parts may melt or burn.
Stainless Steel requires
very little maintenance. The smooth, non-porous
surface makes it difficult for dirt and bacteria
to adhere. Stainless steel also resists corrosion,
remaining beautiful for years.
Stainless steel is more succeptible to scratching
than other materials. Stainless steel water features
should only be wiped with a clean, soft cloth,
sponge, or microfibre cloth.
If scale develops from minerals, a water treatment
will remove it without damaging the waterfall.
Interior water features
made of glass or mirrors are very easy to clean.
A solution of white vinegar mixed with water may
be applied with a soft cloth to remove any dirt
or streaks. Alternatively, you can purchase a product
called "Jazz Window Prep" at most art
supplies stores, which will keep glass surfaces
pump has become noisy. How can I fix this?
If the water level becomes low, the waterfall's pump may start to suck in air,
creating noisy air bubbles. Check to make sure the water level in the basin is
adequate, and that the pump is fully submerged. It may take a day or two for
all bubbles to clear out of the waterline. If the problem persists, disassemble
and clean the pump. Debris may have entered the water and been sucked up by the
pump. If neither of these solutions work, the pump may be vibrating against the
basin. Placing a sponge between the pump and the basin will cancel the noise.
My pump stopped working. What's wrong?
In order to function properly, pumps must remain
submerged at all times. Low water levels, or
frequently turning the pump off and on may cause
the pump to suck up air bubbles, which can overheat
the motor and cause it to burn out. Poor maintenance
may also shorten the pump's lifespan. The pump
may also seize if debris gets caught inside.
We recommend allowing the waterfall to run constantly,
minimizing the wear and tear on the pump.
To prevent debris from entering the pump, you
may choose to encase in it pantyhose or other similar
material that will still allow water to flow freely.
This will not affect pump performance or void your
To restart the pump, try turning the water feature
off and on. A gentle tap may also start the motor
again. If neither solution works, please contact
us for repairs or a replacement.
In order for water
features to function at optimal levels, water levels
must be kept constant and to the proper capacity.
Quantities of water will be lost daily due to evaporation.
The rate of water loss depends on the water flow
rate, and the humidity of the ambient air. We recommend
topping up the water level daily to prevent damage
to the pump. Please floow the directions included
in your product's instructions.
How often should I change the water?
You should do a complete water change every four
to six months. Please visit this page for tips: Changing
Your Fountain Water.